FAQ's & Shop Policies

Are all Hair Bonbons accessories handmade?

Yes. They are all cut, glued and sewn by me. Most pieces will be made to order.

Are these clips safe for babies to wear?

All hair clips and other small hair accessories can pose a choking hazard to small children. Hair Bonbons should only be worn under adult supervision. By placing an order with us, you agree that Hair Bonbons accepts no responsibility for any misuse.

What is your shipping policy?

All Hair Bonbons will arrive wrapped "lollipop style" unless you purchase one of our gift wrap boxes. It will be sent in a bubble mailer and shipped via USPS first class. We will ship your Hair Bonbons out within 1-3 business days after payment is received. Packages within the U.S. usually take 3-5 business days to arrive. Shipping times for all other international orders will vary depending where it will be shipped. If you need your order quicker, we can make arrangements to ship priority or overnight.

Domestic Shipping Rates:
From(USD) To(USD) Rate(USD)
$0.01 $35.00 $3.00
$35.01 $50.00 $4.00
$50.01 $65.00 $5.00
$65.01 $74.99 $6.00
$75.00 and up **Free Shipping**


What forms of payment do you accept?

We gladly accept Visa, MasterCard, American Express, Discover, or regular account payments all through PayPal.

PayPal
How secure is this store?

This store uses PayPal for payments, and PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).

Do I need a PayPal account to purchase from this store?

No, you are not required to have a PayPal account to purchase from this store. Although if you already have a PayPal account you may use it.

What is your return policy?

Since most pieces are made to order, all sales are final. However, if an item was received damaged or is defective in some way, we will offer an even exchange for the exact item you originally ordered. Please contact customer service at info@hairbonbons.com to make arrangements. All returns need to be sent back unused. Any used items will not be granted an exchange. ***Note: Customers that purchase their Hair Bonbons through any retail or E-commerce store outside of the Hair Bonbons website should direct their refund or exchange questions to the respective entity where the merchandise was purchased.

Copyright © 2010 Hair Bonbons. All rights reserved. All designs are trademarks of Hair Bonbons™.